Terms and conditions

---

Welcome to the Teakwood Travel Group website. By accessing and using our website, services, and products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website. If you do not agree with any part of these terms, you must discontinue your use of this website.

These Terms and Conditions constitute a legally binding agreement between you, the traveler or purchaser of travel services (“Traveler,” “you,” or “your”), and Teakwood Travel Group, LLC, a New Jersey limited liability company (“Teakwood,” “we,” “us,” or “our”).

By electronically accepting these Terms, signing a proposal, invoice, payment authorization, travel-services agreement, or other booking document, submitting payment, or instructing Teakwood or an Affiliated Independent Travel Advisor to make or confirm a reservation, you acknowledge that you have read, understood, and agreed to these Terms.

The individual who initiates or pays for a reservation is the “Lead Traveler.” The Lead Traveler is responsible for providing these Terms to every traveler included in the reservation. Each adult traveler should separately accept these Terms. The Lead Traveler may not waive another adult traveler’s legal rights without lawful authority.

For purposes of these Terms, “Protected Parties” means:

Teakwood Travel Group, LLC; its present and former members, owners, officers, managers, employees, insurers, successors, and assigns; and every independent travel advisor, independent contractor, subadvisor, administrative assistant, or other representative affiliated with or providing services through Teakwood Travel Group, LLC.
 

Each Protected Party is an intended third-party beneficiary of these Terms and may enforce all releases, limitations, indemnification provisions, arbitration requirements, and other protections contained in these Terms.

Teakwood and its Affiliated Independent Travel Advisors act solely as travel advisors, booking agents, and intermediaries between Travelers and independent third-party travel suppliers.

Travel suppliers include, without limitation, airlines, cruise lines, hotels, resorts, tour operators, transportation companies, excursion operators, insurance providers, theme parks, rental-car companies, destination-management companies, and other providers of accommodations, transportation, activities, or travel-related services.

Teakwood and its Affiliated Independent Travel Advisors do not own, manage, operate, supervise, or control these suppliers and are not responsible for their personnel, equipment, facilities, financial condition, security practices, or performance.

No Affiliated Independent Travel Advisor is authorized to:

• Guarantee the availability, safety, quality, or performance of a supplier;
• Modify a supplier’s terms or cancellation policies;
• Make representations contrary to these Terms;
• Bind Teakwood to obligations not expressly approved in writing by an authorized representative of Teakwood; or
• Guarantee any particular travel outcome, price, room assignment, itinerary, schedule, upgrade, amenity, or experience.

To the fullest extent permitted by law, the Protected Parties shall not be responsible or liable for any act, omission, error, misrepresentation, breach, insolvency, default, negligence, delay, cancellation, schedule change, substitution, overbooking, service failure, personal injury, death, property damage, baggage loss, or other conduct of a travel supplier or other third party.

The Protected Parties shall also not be liable for losses resulting from circumstances outside their reasonable control, including:

• Weather, natural disasters, fire, flood, earthquake, hurricane, or other acts of God;
• Epidemics, pandemics, quarantines, or public-health emergencies;
• War, terrorism, civil unrest, criminal activity, piracy, or political instability;
• Government actions, border closures, travel restrictions, sanctions, or changes in entry requirements;
• Labor disputes, strikes, mechanical failures, utility failures, or transportation disruptions;
• Airline, cruise-line, hotel, resort, or tour-operator cancellations or schedule changes;
• Supplier bankruptcy, insolvency, cessation of operations, or failure to provide a refund;
• Denied boarding, missed connections, itinerary changes, port changes, or lost or delayed luggage;
• Traveler illness, injury, detention, arrest, denial of entry, or inability to travel; or
• Any other event that the Protected Parties could not reasonably prevent or control.

Assistance provided by Teakwood or an Affiliated Independent Travel Advisor following such an event does not constitute an admission of liability or acceptance of responsibility.

TRAVELER UNDERSTANDS THAT TRAVEL INVOLVES INHERENT AND UNFORESEEABLE RISKS, INCLUDING ILLNESS, INJURY, DEATH, CRIME, TRANSPORTATION DISRUPTIONS, SUPPLIER DEFAULT, POLITICAL INSTABILITY, WEATHER EVENTS, AND LIMITED ACCESS TO MEDICAL OR EMERGENCY SERVICES. TRAVELER KNOWINGLY AND VOLUNTARILY ACCEPTS AND ASSUMES THESE RISKS.

TO THE FULLEST EXTENT PERMITTED BY LAW, TRAVELER RELEASES AND DISCHARGES THE PROTECTED PARTIES FROM CLAIMS, DEMANDS, DAMAGES, LOSSES, EXPENSES, OR CAUSES OF ACTION ARISING FROM:

1. THE ACTS OR OMISSIONS OF TRAVEL SUPPLIERS OR OTHER THIRD PARTIES;
2. EVENTS OUTSIDE THE REASONABLE CONTROL OF THE PROTECTED PARTIES;
3. THE TRAVELER’S FAILURE TO COMPLY WITH DOCUMENTATION, PAYMENT, HEALTH, SAFETY, OR ENTRY REQUIREMENTS;
4. INACCURATE OR INCOMPLETE INFORMATION PROVIDED BY THE TRAVELER; AND
5. TO THE EXTENT LAWFULLY WAIVABLE, ORDINARY NEGLIGENCE BY A PROTECTED PARTY IN ARRANGING, RESERVING, OR COMMUNICATING INFORMATION CONCERNING TRAVEL SERVICES.

This release does not apply to liability that cannot legally be waived, including liability arising from a Protected Party’s gross negligence, reckless or willful misconduct, fraud, or violation of a nonwaivable statutory duty.

The Traveler is solely responsible for:

• Verifying that every traveler’s legal name, date of birth, gender marker, citizenship, and other identifying information exactly match applicable travel documents;
• Reviewing all invoices, confirmations, itineraries, tickets, cancellation terms, and payment deadlines immediately after receipt;
• Maintaining valid passports, visas, permits, parental-consent documents, vaccination records, and other required documents;
• Determining applicable entry, exit, transit, health, criminal-history, and immigration requirements;
• Assessing whether each traveler is physically and medically capable of participating in the trip;
• Disclosing mobility, accessibility, dietary, medical, or other special requirements before booking;
• Arriving at airports, cruise terminals, stations, hotels, and other departure points sufficiently in advance;
• Monitoring supplier communications and itinerary changes;
• Complying with supplier rules, government requirements, and local laws; and
• Paying all deposits, final payments, service fees, penalties, and other charges by their stated deadlines.

The Traveler must notify Teakwood promptly of any error or discrepancy. The Protected Parties are not responsible for losses caused or increased by the Traveler’s failure to review documents or provide timely notice.

Information provided by Teakwood concerning passports, visas, entry rules, health requirements, safety, weather, or destination conditions is general informational assistance and is not legal, immigration, medical, or governmental advice.

Teakwood strongly recommends that every Traveler purchase appropriate travel protection covering, as applicable:

• Trip cancellation and interruption;
• Emergency medical treatment;
• Emergency evacuation and repatriation;
• Supplier default or insolvency;
• Baggage loss or delay;
• Travel delay and missed connections; and
• Cancel-for-any-reason coverage when available.

Teakwood and its Affiliated Independent Travel Advisors are not insurers, insurance adjusters, insurance underwriters, or guarantors of coverage. Insurance benefits, exclusions, claim determinations, and payments are controlled exclusively by the insurance policy and insurance provider.

A Traveler who declines travel insurance accepts responsibility for all resulting losses and expenses. To the fullest extent permitted by law, the Traveler releases the Protected Parties from claims relating to losses that could have been insured or reduced through reasonably available travel protection.

To the fullest extent permitted by law, Traveler agrees to indemnify and hold harmless the Protected Parties from third-party claims, demands, damages, liabilities, judgments, penalties, chargebacks, costs, and reasonable attorneys’ fees arising from or related to:

1. Inaccurate, incomplete, or misleading information supplied by Traveler;
2. Traveler’s violation of these Terms, supplier terms, applicable law, or government requirements;
3. Traveler’s conduct, misconduct, negligence, illegal activity, or damage to persons or property;
4. Claims made by a minor or another person for whom Traveler purported to act without sufficient legal authority;
5. Unauthorized, improper, or fraudulent payment disputes or chargebacks;
6. Traveler’s failure to obtain required documents, insurance, medical approval, or permission to travel; or
7. Traveler’s instructions that Teakwood or an Affiliated Independent Travel Advisor reasonably followed.

This indemnification does not require the Traveler to indemnify a Protected Party for that Protected Party’s gross negligence, reckless or willful misconduct, fraud, or other liability that cannot legally be shifted to the Traveler.

To the fullest extent permitted by law:

1. The Protected Parties shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost income, lost business opportunities, loss of enjoyment, emotional distress, or the cost of replacement travel.
2. The aggregate liability of all Protected Parties for any claim arising from a particular reservation shall not exceed the greater of: 
   • The professional, planning, consultation, or service fees paid directly to and retained by Teakwood for the reservation giving rise to the claim; or
   • Five hundred dollars ($500).

1. Payments transmitted to travel suppliers, including cruise fares, hotel charges, package prices, taxes, and supplier deposits, are not fees retained by Teakwood and shall not be used to calculate this liability limit.

Traveler agrees to contact Teakwood in writing and allow a reasonable opportunity to investigate any disputed charge before initiating a payment-card dispute or chargeback.

A chargeback does not alter or supersede a supplier’s cancellation terms or create a right to a refund. Traveler remains responsible for valid charges, cancellation penalties, service fees, collection expenses, and reasonable attorneys’ fees incurred in responding to an unauthorized or improper chargeback, to the extent permitted by law.

PLEASE READ THIS SECTION CAREFULLY. ARBITRATION IS A PRIVATE DISPUTE-RESOLUTION PROCESS. BY ACCEPTING THESE TERMS, BOTH YOU AND TEAKWOOD AGREE TO GIVE UP THE RIGHT TO HAVE COVERED DISPUTES DECIDED IN COURT BY A JUDGE OR JURY.

Before initiating arbitration, the complaining party must provide the other party with written notice describing the claim and requested relief. The parties shall have 30 days after receipt of the notice to attempt an informal resolution.

Except for a claim eligible to be filed in small-claims court or an action seeking temporary injunctive relief, any dispute arising from or relating to:

• These Terms;
• The website;
• A consultation, proposal, payment, reservation, or travel service;
• The acts or omissions of Teakwood or an Affiliated Independent Travel Advisor; or
• The relationship between the Traveler and any Protected Party

shall be resolved through final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

The arbitration shall be conducted by one neutral arbitrator. It may be conducted through document submissions, telephone, or videoconference unless an in-person hearing is required by applicable law or the AAA Consumer Arbitration Rules.

These Terms are governed by the laws of the State of New Jersey, except where federal law or another jurisdiction’s nonwaivable consumer-protection law applies. A court with appropriate jurisdiction may enforce an arbitration award or address matters that are not legally subject to arbitration.

Claims must be brought individually. Neither party may pursue a claim as a class representative or class member to the extent an individual-action requirement is permitted by applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, it shall be enforced to the maximum extent legally permitted, and the remaining provisions shall remain in effect.

Nothing in these Terms waives:

• Rights that cannot legally be waived;
• The right to report conduct to a government or regulatory agency;
• The right to cooperate with a government investigation;
• Claims based on gross negligence, reckless or willful misconduct, or fraud; or
• Remedies that applicable consumer-protection law expressly makes nonwaivable.

These Terms, together with the applicable proposal, invoice, payment authorization, insurance acknowledgment, supplier terms, and written booking confirmation, constitute the agreement governing the reservation.

No Affiliated Independent Travel Advisor may orally modify these Terms. A modification must be in writing and approved by an authorized representative of Teakwood.

13. Contact Us

If you have any questions about these Terms or any of our services, please contact us:

Teakwood Travel Group
Email: info@teakwoodtravel.com
Phone: (609) 848-8089

Thank you for choosing Teakwood Travel Group for your travel needs! We look forward to helping you create unforgettable travel experiences.